FrontPoint General Information and Frequently Asked Questions

::Q:: What does FrontPoint mean?
::A::

FrontPoint is a term taken from mountaineering that means "a secure method of scaling difficult terrain." We chose this name to reflect our supportive, step-by-step therapeutic approach to helping clients work through life's difficulties and achieve success.

 
::Q::  How long is a session?
::A::

Each weekly session typically lasts 50 minutes.

 
::Q:: What insurance do you accept?
::A:: 

Services are generally covered by PPO and POS insurance plans that allow a patient to choose an out-of-network provider. The client/patient should check with their insurance company to verify coverage for mental health services by out-of-network licensed therapists.  We also work with the Victims Compensation Program to provide services for victims of crime.  Unfortunately, we do not accept HMO insurance, however, we would be happy to make referrals to other agencies if necessary to try to help you find someone who can best suit your needs.

 
::Q::  How long do I have to wait to get an appointment?
::A:: 

We are fortunate to have a number of skilled clinicians working with us, and therefore can offer appointments in a timely manner-- usually within a couple of weeks of your initial call.

 
::Q::  Do you have a sliding scale?
::A::  Yes, we have a sliding scale based on financial need.  Please call our office for a sliding scale application.
 
::Q::  What age range do you treat?
::A::

We treat a wide age range, from 12 months through adulthood.

 
::Q::  Your website states you work with children and adolescents. Can you see adult clients too?
::A:: 

Yes. Although the majority of our clinicians specialize in a number of child-related areas, FrontPoint also has therapists who are highly skilled in working with adults as well as couples.

 
::Q::  What problems do you deal with?
::A:: 

We have an extensive panel of clinicians who specialize in a wide variety of clinical issues, including:

-ADHD, Oppositional-Defiant Disorder (ODD) and Disruptive behaviors

-Mood Disorders (including Depression, Anxiety, and Bipolar Disorder)

-Substance Abuse prevention and treatment

-Academic and School-related problems, including school phobia, homework avoidance, and difficulties related to learning disorders

-Social skills and Peer-related issues

-Parenting consultation

-Family-related issues such as sibling rivalry, divorce and stepfamilies

-Post-traumatic stress disorder (PTSD)

-Trauma, loss, & grief counseling

-Potty-training, enuresis, and encopresis (bathroom accidents)

-Self-mutilation (cutting)

-Suicidal ideation and hopelessness

-Gender identity issues

-Self-esteem and self-confidence

 
::Q::  Do your therapists speak other languages?
::A:: 

We currently offer services in English, Spanish, and Armenian

 
::Q::  What are your business hours?
::A:: 

Office hours at the Front Desk are 10am-6pm. However, appointments are available both earlier and later (generally until 8pm).  All sessions are by appointment only.  Saturday appointments are available.

 
::Q::  Do children and adolescents come in to the sessions alone or do parents attend as well?
::A:: 

During the initial evaluation session, the child or adolescent will attend with their parents and any family members who may be able to help provide information to the therapist about the current situation. After the initial session, the therapist may wish to work with the child alone, with the family, or may combine these two modalities. This will depend on the child's age, the family's wishes, and the current issues.

 
::Q::  What happens during a session?
::A:: 

Depending on the child's age, the therapist may take a variety of approaches to help the child work toward their goals. Sometimes the therapist will use "talk therapy" to help the child or adolescent discuss their feelings and issues and to teach specific skills such as problem-solving, anger management, and coping skills. Along with traditional talk therapy, the therapist may also help the child learn new skills and express themselves through therapeutic play.

 
::Q::  What is play therapy?
::A:: 

Since young children often communicate their feelings through play, the therapist may use play as an integral part of their work toward the child and family's goals. Play can help to increase the child's comfort level and offer them a safe means of both expressing themselves and learning new skills, information, and techniques from the therapist. Play also offers the therapist a unique opportunity to not only connect with the child, but also to observe the child's behavior in a more natural setting, and to model behavior, skills, and emotional expression.

 
::Q::  Do you offer parenting classes?
::A:: 

Yes, we offer parenting to individual parents, couples, and parent groups.

 
::Q::  How many sessions does therapy take?
::A:: 

This is a difficult question to answer, as it depends upon the nature of the situation. Some issues can be resolved within a matter of weeks, while others may take longer. The therapist will work with the child or adolescent and their family to set attainable therapeutic goals that can be worked toward in a timely manner. The therapist will continue to collaborate with the child or adolescent and their parents to review progress toward goals and to develop and implement therapeutic techniques that will best address the client and family's needs.

   
   

::Q:: How do I sign up for your mailing list?

::A::   Simply complete the sign-up form below to receive our newsletter, "The FrontPoint Outreach," featuring our "Tools for Success" parent articles:

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